The Knowledge Base in Email | Govaio serves as the AI's training data. By uploading your company documents, product guides, FAQs, and other reference materials, you give the AI the context it needs to generate accurate, brand-consistent responses.

To add documents, go to Knowledge Base from the sidebar. Click "Upload Document" and select a file. Supported formats include PDF, Word documents, text files, and Markdown. You can also paste content directly using the "Add from Text" option.

Once uploaded, Email | Govaio processes the document by breaking it into smaller chunks and creating searchable embeddings. This process takes a few seconds to a couple of minutes depending on the document length. When complete, the AI can reference this information when generating replies and drafts.

Organize your documents with categories and tags to keep things manageable. Common categories include Product Information, Pricing, FAQs, Company Policies, and Competitor Comparisons. Well-organized knowledge base content leads to more relevant and accurate AI responses.

The AI uses the knowledge base contextually. When someone asks about pricing in an email, the AI will search your knowledge base for pricing-related documents and use that information to draft a response. It will not make up information; if the answer is not in the knowledge base, the AI will indicate that it does not have enough information.

Keep your knowledge base up to date. Whenever your products, pricing, or policies change, update the relevant documents. Outdated information leads to outdated AI responses, which can confuse customers and damage trust.