If your emails are not syncing between Email | Govaio and your email provider, there are several common causes and solutions to try.

First, check your email account status in Settings > Email. If the account shows a red error indicator, click on it to see the specific error message. The most common issue is an expired OAuth token, which can be fixed by clicking "Reconnect" and re-authorizing Email | Govaio with your email provider.

For Gmail accounts, make sure you have not revoked Email | Govaio's access. Go to your Google Account settings (myaccount.google.com), navigate to Security > Third-party apps with account access, and verify that Email | Govaio is listed. If it was removed, reconnect from Settings > Email in Email | Govaio.

For Outlook accounts, check that your Microsoft 365 admin has not disabled third-party app access. If your organization uses conditional access policies, Email | Govaio may need to be whitelisted by your IT administrator.

For IMAP/SMTP accounts, verify that your server credentials have not changed. If your email provider requires an app-specific password (common when 2FA is enabled), make sure you are using the app password and not your regular account password.

If the account shows as connected but emails are still not appearing, try these steps: click the "Force Sync" button on the account settings page to trigger an immediate sync, check if your email provider is experiencing an outage (check their status page), and verify that your mailbox is not full, as some providers stop syncing when storage is exceeded.

If none of these solutions work, contact our support team with your account email and the error message you are seeing. We can check the server-side logs to identify the exact issue.