Email tracking in Email | Govaio gives you visibility into how recipients interact with your emails. There are three types of tracking available: open tracking, click tracking, and reply detection.

Open tracking works by embedding a tiny, invisible 1x1 pixel image in your email. When the recipient opens the email and their email client loads images, the pixel is downloaded from our servers, recording the open event. Keep in mind that some email clients block images by default, so open tracking is not 100% accurate, but it gives you a reliable directional signal.

Click tracking works by routing your email links through our tracking servers. When a recipient clicks a tracked link, the click is recorded and the recipient is immediately redirected to the original destination. This happens in milliseconds, so the experience is seamless for the recipient.

Reply detection is automatic. When someone replies to an email you sent through Email | Govaio, the reply is detected and logged against the contact record. This helps you track response rates across campaigns and individual outreach.

You can view tracking data at the individual email level in the conversation view, or in aggregate through the Analytics section. Tracking data is retained for the lifetime of your account and can be exported at any time.

Privacy note: All tracking complies with email best practices. Recipients can opt out of tracking by unsubscribing, and you can disable tracking on any individual email before sending.